Return And Exchange Policy

Return & Exchange Policy

At RevoLeather, we pride ourselves on delivering superb leather goods and exceptional customer service. To ensure you’re completely satisfied with your purchase, we’ve established a clear and convenient Return and Exchange Policy. Please take a moment to review the details below before making your purchase.

30-Day Return & Exchange Window

If you encounter any issues with your order, you can initiate a return or exchange within 30 days of delivery. Here’s what you need to know:

Size Issues

  • Report Size Issues: If you have a size concern, please notify us within 24 hours of receiving your product.
  • Exchange Responsibility: If the size you received is incorrect based on our size chart, we will gladly exchange it. However, if the size issue arises from selecting the wrong size, a 50% fee will apply.

Color & Design Variations

  • Color Discrepancies: Due to screen variations, the product’s color may differ slightly from online images. If you notice a discrepancy, please send us a photo within 24 hours of arrival to initiate a return or exchange.

Damaged Goods

  • If your product arrives damaged due to shipping or other reasons on our part, please contact us within 24 hours for a return. We will cover the shipping cost for damaged items.

Order Cancellations

  • 24-Hour Cancellation: If you wish to cancel your order, please do so within 24 hours for a full refund.
  • Late Cancellations: Cancellations made after 24 hours will incur a fee:
    • 25% if canceled within 3 days post-confirmation.
    • 35% if canceled more than 3 days post-confirmation.
    • No cancellations will be accepted after one week of order confirmation, unless special circumstances apply, which will incur a 50% fee.

Exchanges for Size Issues

  • If you need to exchange your jacket for size issues within 3 days of receiving it, we’ll send you a new jacket at no additional cost (you will be responsible for return shipping).

General Return Conditions

  • Items must be returned in original condition, with tags attached. Damaged or used items will not be eligible for a refund.
  • Customized products are non-refundable.
  • Customers are responsible for shipping costs for returns or exchanges.

Customer Support

If you have any questions or need assistance, please reach out to our customer care team at:

Our representatives are dedicated to resolving your issues promptly.

Important Notes

  • We only accept payments in USD. Payments made in other currencies will be converted to USD.
  • If you do not respond to our emails regarding order production, your order will be placed on hold for 10-12 days, after which it may be canceled, and only 50% of your payment will be refunded.
  • If you order a product solely for trial purposes, returns, refunds, or exchanges will not be accepted.
  • Please be aware that regional customs charges may apply, and customers are responsible for these costs.

Thank you for choosing RevoLeather! We appreciate your business and look forward to serving you again.